Effective Date: December 12, 2023
This document outlines the shipping policies and procedures for Student Advisor Publications Pvt Ltd. (SAP). Please review these terms carefully before placing your order.
1. Order Processing and Shipping Time:
- Orders placed before 12:00 PM (noon) on weekdays will be processed and dispatched for shipping within the same day.
- Orders placed after 12:00 PM will be processed and dispatched on the following business day.
- Please note that delivery timelines may vary depending on your location and chosen shipping method. Standard delivery within India typically takes 5-7 business days. Express delivery options may be available for faster delivery within 1-2 business days at an additional cost.
2. Shipping Costs:
- Shipping costs are calculated based on the weight and destination of your order.
- Real-time shipping charges will be displayed at checkout before you place your order.
- We offer free standard shipping on orders exceeding ₹500.
3. Delivery Methods:
- We primarily ship through India Post, DTDC, Bluedart & Delhivery.
- We may choose other reputable couriers depending on the destination and order size.
- You will receive a tracking number via email once your order is shipped. You can use this number to track your package on the courier’s website.
4. No Return Policy:
- Please note that SAP operates with a strict No Return Policy. Once an order is placed and shipped, we cannot accept returns or issue refunds for any reason except for damaged or defective products.
- This policy ensures the quality and integrity of our study materials for all students.
5. Damaged or Defective Products:
- If you receive a damaged or defective product, please contact us within 48 hours of delivery at [Email address or customer service phone number].
- We will investigate the issue and, if confirmed, arrange for a replacement or store credit at our discretion.
- To expedite the process, please attach pictures of the damaged product and a copy of your invoice along with your email.
6. Prohibited Items:
- We reserve the right to refuse shipments of any items that are prohibited by law or deemed unsuitable for shipping.
7. Changes to Shipping Policy:
- SAP reserves the right to update or modify this Shipping Policy at any time without prior notice.
- The latest version of the policy will be available on our website.
8. Contact Us:
- If you have any questions or concerns about our Shipping Policy, please feel free to contact us at firstname.lastname@example.org.
We appreciate your understanding of our No Return Policy. By placing an order with SAP, you agree to the terms and conditions outlined in this Shipping Policy.